Frequently Asked Questions (FAQ)
Find answers to common questions about shipping, orders, sizing, returns, and customer support.
Shipping & Delivery
Where are you based? Do you have a physical store?
Sunset Harbor is based in the United Kingdom and operates exclusively online. We currently do not have a physical retail store.
Do you ship internationally?
Yes. We ship to most countries across Europe, the Americas, and Oceania.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location and order.
How long does delivery take?
Delivery typically takes 5–25 business days after dispatch, depending on your location and the shipping service available.
How long does order processing take?
Orders are usually processed within 1–3 business days, with many orders processed within 24 hours.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive an email with your tracking information where available.
Will my order arrive in one package?
Some larger orders may be shipped in separate packages. These may arrive at slightly different times, usually within 1–2 business days of each other.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes, or other local charges. Any applicable fees are the responsibility of the customer.
Orders & Changes
Can I change my shipping address after placing an order?
We begin processing orders quickly, so changes cannot always be guaranteed. Please contact us as soon as possible with your order number.
Once an order has been dispatched, we are unable to change the delivery address.
What happens if an item is out of stock?
If an item becomes unavailable after you place your order, we’ll contact you by email.
If the item cannot be restocked within 2 weeks, you’ll automatically receive a refund for the affected item.
Products & Sizing
What sizes do you offer?
Sizing varies by product, with selected items currently available from XS to 1XL.
Please check the individual product page and our Size Guide for specific measurements and fit information.
Returns & Support
What if my item arrives damaged or something is missing?
Please contact us within 30 days of delivery if your order arrives damaged or an item is missing.
Our 30-Day Money Back Guarantee provides additional protection for eligible orders.
How can I track my order?
Tracking information will be emailed to you once your order has been dispatched.
If you haven't received your tracking details, please contact us and we'll be happy to help.
Do you offer discounts or promotions?
Yes. We offer selected promotions and special offers throughout the year.
Join our mailing list to hear about new collections, offers, and updates.
How quickly will you respond to my enquiry?
We aim to respond to all enquiries within 48 hours, Monday to Friday.
Still Need Help?
Can't find the answer you're looking for?
Visit our Contact Us page and our team will be happy to help.
